Where are you Discovery?

I've been trying to cancel my son's medical aid for about 3 months as he has moved overseas. After logging a complaint as well as writing a review about this helpless situation, I was contacted by a very friendly chap from Discovery on the 7th December. He assured me that he would have the situation resolved as well as the 2 months of payments since the original cancellation date paid back to me. This was on the 7th December.............still no feedback OR reimbur*****t of the funds. Makes one feel invisible and helpless.