Where are the ethical advisors?

Discovery, your services leave much to be desired!

After receiving substandard advice when signing up with your medical aid earlier this year, I took up your offer "Let the qualified agents of Discovery Connect, as your health plan adviser, review your membership this year to check all the benefits of your current plan still meet your needs."

However, I have received no response to 3 emails sent and no response to 2 phone calls where the request had been escalated for an advisor to contact me.

One has to ask, are there "qualified advisors"? or, are discovery members only seen as cash ***s as what is promised at sign-up does not follow and by the time we require the benefit it is too late?

I await your call.