PN
Paul N

1 reviews | Active since Mar 2011

01 Feb 2019, 09:34

Where are my rewards

Discovery new tactic is to no make sure they don't record all your points so that you dont get your rewards. It is now 5 weeks worth of active rewards that Discovery is cheating me out of. Since November they have one day week for almost every week been not recording my points. Even thought my Samsung health and Gear reflect the target being achieved Discovery app just ignores this. I have reinstalled the app and tried to sync numerous times but nothing happens. I was initially prepared to let this go but now since I have heard that others have been experiencing the same thing it seems like it might be a tactic of Discovery to avoid giving out rewards.

24th January - Not reflecting on the App so no active reward given 22nd December - Not reflecting on the Discovery App 20 and 21 December - Not reflecting on Discovery App 13 December - Not Reflecting on the Discovery App 30 November - Not Reflecting on the Discovery App

Let me guess Discovery is going to come with some new rule or excuse and say they arent going to give me my rewards.......

0
Replies (2)
Discovery Health
Discovery Health's reply01 Feb 2019, 10:19
Official
 Dear Mr Actor 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply05 Feb 2019, 16:40
Official
Dear Mr Actor 

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team