When your medical aid over complicates simple tasks to avoid paying

<p>I sent an application to activate my chronic medication benefit. However, every time I call for a status update, the approval date gets pushed out further. At this rate, I’m only going to see my medication this time next year. The problem is I have already run out of pills. Without my medication I have serve seizures, making simple tasks like crossing the road or driving to work, a life threatening scenario. I can’t understand why this process is so complicated. My specialist has prescribed medication that I need and it's on the list of benefits that I qualify for. Surely in a modern age of websites and technology this process should be automated, instead of taking weeks to authorize manually?</p>