When SLA's are not met and the company is proud.

I have never had such a miserable experience with a Discovery's contractor and Discovery Health. The specialist told me that I am unable to pay via medical aid after the receptionist had confirmed on the system that I have funds in my MSA. I had to run around looking for an ATM while I was ill just to satisfy a specialists self-centered process. I was immensely disappointed in Discovery's claim box process. I have put the envelope in the box at Sunninghill Hospital on the 02/09/2015 and I was told today that the SLA is 8 days. The specialist's reception never asked me if I would prefer it to be emailed and explain the claims process. I spoke to Thuso Mamdiaana and explained that this is an escalation this morning she understood and promised to resolve the issue. When I called in she said that I would have to wait for three days for them to look into it so this is 8 days of waiting for the box to be collected and still hasn't been as I was at the hospital. Another 3 days for the claim to be processed than 3 days to receive the money in your account. This is 15 days of a company as huge as Discovery to process a claim with the technology and processes that they have.