WHEN IT IS TIME TO PROVIDE SERVICE, DISCOVERY GOES GHOST ON THEIR MEMBERS

I cannot begin to express how utterly disappointed I am in Discovery. I am on Key Care Plus as of Oct2019. My employer makes a monthly contribution to Discovery of R1400. When the Discovery Rep came to our workplace to give us information on different plans and options we were advised that 1. If we sign up within 90 days we get immediate cover and benefits of the medical aid. 2. We are able to go to any of the Melomed hospitals within the Key Care Network if in the event we are referred to a hospital by a Key Care Network Dr. It is sad to say that this was not the case at all, a little over a week ago I was referred to Melomed Mitchell's Plain I was to be admitted as I urgently required further assistance, only to be told that I have to be sent to a State hospital as Discovery has not agreed to cover me in this instance, I was told by Dr. Moodley (which was very polite and professional) that to avoid me having to pay out of pocket for my stay (which I certainly cannot afford to do) he would have to let me go. I am going to take this as far as I possibly can because it is not fair that Discovery gets paid thousands per month and when it is time for them to do their part and cover you they tap dance out of the conversation. This is the poorest level of customer service I have ever received and Discovery being a known brand should really be ashamed of themselves , the service you claim to offer is a serious matter for your clients it has to do with our health which should somewhat be a priority to you as a Medical Insurer but it is evident that its not the case at all. I wont advise anyone to go with Key Care, let alone Discovery.