When is enough, enough. Get it right Discovery

On the 30 May 2022 I had surgery on my knee which was short paid as I have 200% Hospital cover on the plan that I am on. On the 11 July 2022 I called in and was promised the account will be sent for re-processing so the case should be closed. Today I get an email from the Service Provider with that amount of R5838.80 still unpaid. Reason why I never complete surveys as Discovery doesn't get it right the first time. Then I called about 3.05pm for the 1st time and while waiting for the consultant I got cut off after 11 mins. I then callled back got a Consultant with so much attitude and yes I did raise my voice because he immediately went into the Dr never charged Medical Rates and then he disappeared without putting me on hold and had the nerve to say don't be disturbed by my silence. I said hello about 6 times. Listen to the call it came from ***. It will definitely benefit you for to see how your staff decide to treat your clients. In the 1st place I should not be making a call as your Claims department should do the checks and balances so the fact that I am making a call about the same matter thrice is enough to raise anybody's voice and blood pressure,