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Faheem B

1 reviews | Active since Jul 2011

17 Nov 2016, 20:31

When can MedXpress get it right?

<p>Membership No: ********** 31</p> <p>Placed orders via Med express 10th November 2016.<br />Reference Numbers: MX0004J4K3 & MX0004J4KF.</p> <p>On the 15th November 2016 Order Number: MX0004J4K3 was delivered, On the 16th November 2016 I called to enquired about order number MX0004J4KF & the reason for non delivery there was an apparent system error and was promised an urgent Delivery.</p> <p>17-11-2016 I receive order number MX0004J4KF and WOW!!! two items are missing: Elanton & Clopiwin. In September I could not place any orders as these 2 medications weren't allowed to be ordered until 9th November 2016. <br />Since this is not the First error on MedXpress's behalf, to less complicate matters I purchased meds cash and never claimed from Med aid and placed this order now in November 2016. Why can Discovery Never get MedXpress 100% Correct? Please may I have the balance of my order?</p>

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Replies (2)
Discovery Health
Discovery Health's reply18 Nov 2016, 07:14
Official

Dear Banuchie

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Nov 2016, 11:53
Official

Dear Banuchie

We have been in touch with you to answer your comments. Please contact us if you have any other concerns.

Regards
Cornelius