Wheelchair order not resolved after 7 months

<p>Hi, My wife and I are both paraplegics and we use maunal wheelchairs to egt around. Disocery has a policy that you can order/claim one every 3 years. We ordered a new chair for my wife last year Nov, 2016. The claim was rejected due to the reason that we purchased another chair wihtin the 3 year period. What then surfaced after many queries the past months was that an incorrect claim, using the incorrect nappi code, was submitted as a "chair purchase" and therefore the reason why Discovery rejetced the claim. Then upon Discovery's advise, we amended the claim that was submited incorreclty in order to proceed with the new claim. Ths was done in April thisi year and untill today, we have not heard anything back from them, just a reference nr, which we have followed up numerous times. This is indeed unaccetable customer servcie, especially since I pay R9000 pm medail aid and my wife's current wheelchair is beyond repair.</p>