RJvV
Rudi Janse van Vuuren

1 reviews | Active since Apr 2019

02 Apr 2019, 16:06

What waiting period?

I am currently in immense pain and need to undergo an emergency Appendectomy, but was just informed that I am in a waiting period, which cannot be correct, as I was not off a medical aid for more than the prescribed 90 days prior to joining Discovery Medical Aid.

My claim is therefore pending approval, and I just have to stomach the pain, I guess. I am utterly disgusted, as the only option to continue with the surgery is sign on as a private client, yet I pay my premium every month.

Discovery, please advise, as the procedure could be life-threatening, if not treated immediately.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Apr 2019, 16:25
Official
Dear  rudi-janse-van-vuuren1 

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply04 Apr 2019, 12:09
Official
Dear  rudi-janse-van-vuuren1 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team