What shocking service!!!

<p>I joined discovery about two month ago. The first experience I have with them is to try and get my birth control from the pharmacy and I get declined. I phone the call centre. The first lady i spoke to told me that they had me on a exclution period, i told her I know there are certain exclutions but she told me that they excluded me. THE WHOLE OF ME!! Excluded me for everything excepted emergencies. She then put the phone down in my ear. I called again spoke to a different lady and she told me that she will have it sorted out and that it's ridiculous. I sent through the claim which she said she will have paid back. Still have not received anything back about that till date. This month again I try and get my pill and again I get declined, I phone the call centre again, this time I am told it's a clerical error and it will be fixed within 3 working days. I told them I needed it urgently and was told they would treat it as urgent. I got one missed call from them, tried to call back and got no answer. Now i called again just to be told after long stories I will again have to wait 3 working days for them to try and process the claim! I have never had such appaling services from a medical aid. I am so sick and tired of their excuses. And this after I had to beg for 2 months before I even received my medical aid cards! This is ridiculous! What horrible freaking service!! Wouldn't recommend them to ANYBODY!!!!</p>