WHAT SERVICE?????

The is how a large institution helps people in crises. Due to financial difficulties my medical aid was paid late but paid nonetheless. Benefits are active. But now both my children are sick and needs to be admitted to hospital but dear old discovery wants to do an 8 hour investigation to decide whether they will authorize the admission. Or maybe 7 days. I am sitting in emergency going for day 2 waiting for them to decide. All my policies are with discovery but this how you are treat in a pandemic and a crises