What's the poin of health insurance then???

<p>I just received a bill of 400 and some odd rands from my doctor, because Discovery did not cover this claim. I am highly disgruntled and upset with this! Previously, I received a bill of R600+ for the blood tests he conducted (and this all happened in one visit.)</p> <p> </p> <p>Now I am left with the burden because Discovery is quick to make sales but never really explain to the client that you can only use certain doctors. I joined in October and have paid R1400 - R1500 every month since then. For the one time I go to the doctor, I am not covered at all and I have had to fork out over R1000 just for one doctor's visit?! Then what is the point of having medical aid really?????</p> <p> </p> <p>Up until I cancelled my membership, I have still not received a medical aid card or even a welcome pack with documentation containing details about my plan. Upon my request for my card, I was just referred to use the digital card as found on the app. This is poor customer service and I would never recommend Discovery Health to anyone! They're overpriced and full of T&C's which they just rattle to you on the phone and don't even bother sending the client hard copy details of what they're covered for and what they're not. And just because I took out the most affordable plan for me, it doesn't mean I must get treated any less. I could've been an amazing lead for other products such as car or life insurance, but that's never going to happen.</p> <p> </p> <p>I have lost an approximate total of R 7500, which could've been put to much good use on something else. But nooooooooo, i must pay a medical aid SCHEME that robs and conceals information and let's theire clients fork out more money on medical costs.</p> <p> </p> <p>An unhappy, disgruntled and never-again client of Discovery!</p> <p> </p>