MS
Mark S

1 reviews | Active since Mar 2009

26 Oct 2017, 10:11

What more!!!!!

Called Discovery regarding claims by them that I was paid money into my bank account and therefore had to pay the service providers. I have checked my bank accounts and no credits are reflected from Discovery. There was no money paid to me for the service providers. According to the consultant I spoke to yesterday, Ref No: ***, the funds were paid to close the above threshold benefit as my MSA was depleted. This is an abstract of letter I now received insisting that I received the funds which I did not receive, "This letter serves to confirm that the claims for Dr P J Vos for the ??????? ????? ??? ??? ??? ???? ????? ???? ??? ???? to the member, but then reversed and paid to the provider as well. Please note we have paid both parties and because we made payment to the member we cannot go and take back the money out of the member’s account, therefore creating an amount owing to the scheme." I have not received any money in my bank account Discovery. Please state the facts in the letter as it was explained to me. If I need to pay this money I need the facts and don't this misleading letter as I have to produce it to my employer to settle the account. If it states that I received the money or the payment to settle the service provider, my employer will hold me responsible. Regards

0
Replies (2)
Discovery Health
Discovery Health's reply26 Oct 2017, 10:41
Official

Dear mtpocket

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Oct 2017, 12:52
Official

Dear mtpocket

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team