What Is Happening At Discovery Group???

What is happening at Discovery Group???

Discovery Bank & Roadside Assistance Pshire *** & Jabulile ***. There was an issue where I was placed from Pillar to Post before I could get Assistance. Finally someone assisted me and sorted out their internal issues without involving me as the Client. Please listen to these Calls.

Discovery Health *** Assisted me with Unsuspension Of Health Benefits, Had to go through my account regarding my credit and get back to me, unfortunately this never happened.

*** Shazia (Was very rude, inconsiderate at emotions and current loss.) A mail reference number was given to which she kept asking what it was that I require without looking into the reference number which was given to her.

*** Lebogang 19th April 2024. Had to get back to me regarding my next premium as I had a credit with Discovery Health & I removed a member. Assured me she would call me before she left work on the 19th April 2024. I was considerate enough and told her I’ll give her till the 23rd April 2024 to call me back. To which she assured me she would call me back the same day. Thereafter I had No Feedback!!!

Ref: 873 369 166 Thando 22nd April 2024. this was to ensure I’d receive a call back from Lebogang.

*** Ntuthuko 30th April 2024. Asked to speak to Lebogang in relation to *** And further assisted me saying my membership does have a credit.

Later that evening of the 30th April 2024 Lebogang Called me, Call ***.

Lebogang Called me back stating I have no credit in my membership and have to pay the full premium less the Adult Dependent which was removed. Says she checked it with her team leader Kiso. Furthermore states she tried once to call me on the 20th April 2024 and I was unavailable. I reiterated my agreement with her to call me back and the timeframe I’ve given her to which she acknowledged she was at fault.

I asked to speak to her team leader to which he was unavailable and assured me he would call me before he left. Emphasis was made on my part that the call will not be returned as per norm and my past experiences, of which she assured me it would be returned and she personally follow up on it.

Today is the 13th May 2024 neither Lebogang Nor Kiso Has Called Me.

I ask that the calls be listened to for “Quality Purposes” and give me the following feedback: 1.) Where Do I stand with my Membership? 2.) Are The Staff At Discovery Competent Enough & what is being done about their competency and basic etiquette? 3.) Something As Important As Medical Aid & Hospitalisation Is Closed On Public Holidays? There Was A Loss Of Life Involved And This Is Quite Unacceptable!!! 4.) Where To From Here?

Kindly Get Back To Me Regards Faheem Banoo *** ***