WHAT IS GOING ON AT DISCOVERY?????!!!!!!!!

This is now my 2nd Hello Peter complaint about Discovery Health who have still not yet resolved my initial complaint; it is now almost a month since my physio treatments and I have submitted claims for 2 treatment sessions on more than 6 occasions, it's been a back and forth and Discovery find any and every excuse to not process my claims and I am now out of pocket. This is getting EXTREMLEY frustrating and time consuming!! The most recent response from their claims department is "The Practice details on the account you sent to Discovery Health are missing or unclear" I can clearly see the Practice Name, Practice Number, Practice contact number, Practice email address, Practice Physical Address, WHAT IS GOING ON AT DISCOVERY?????!!!!!!!!