NV
Nadine V

1 reviews | Active since Mar 2018

16 Sept 2024, 15:44

What I discovered at Discovery

Discovery cancelled a benefit and backdated the cancellation date by 2 months.

For years I tried to use the benefits but was told by many gym consultants it does not exist, but Discovery would consistently insist it does to keep me paying.

They refused to listen to a telephonic conversation where their consultant assured me of the new benefits.

Instead, they informed me that I can apply to listen to the phone call, which has no meaning to me and shows their lack of interest or care.

I believe what they are doing is *******.

I have referred the matter to an external authority as they are only interested in covering up.

I advise all Discovery members to do their research about the licenses Discovery has and which they do not.

0
Replies (2)
Discovery Health
Discovery Health's reply17 Sept 2024, 06:49
Official
Dear Nadine

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Oct 2024, 10:58
Official
Dear Nadine

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team