What Customer Service??

<p>After taking discover 5 and a half months to activate my account due to their inept new applications department, I was then double charged for my membership fee without being informed that this would happen because Discovery failed to capture my details before their alloted debit dates. Further to this, I have had zero response to various complaints and issues raised in 3 seperate emails, your call centre is not equipped to deal with these matters and it seems generally that you have nobody taking responsibility for anything in the company. I have reported this to the medical scheme ombudsman, posted on Facebook and sent a message to the consumer affairs watchdog in my region as I have been threatened about non-payment of R10500 of compounded fees as a result of your poor service and until this is resolved, Discovery will not see a single cent from me.</p>