1 reviews | Active since May 2014
What Benefits?
<p>I have reviewed my statements for the last dew months and have noticed the following:</p> <p>I received treatment from a psychologist and attended a number of sessions. I was told that she charges medical aid rates.</p> <p>I received dental treatment and paid the amount in full up front. </p> <p>I had blood screenings in April</p> <p>I am told that now my medical savings account is depleted. I cannot understand though why EVERYTHING is coming out of MSA, surely there is an allocation for dental and another for psychology and another for screenings? If not then I will have to find another medical aid. I cannot pay R1862 a month which equates to R22 344 annually and I get maybe half of that placed in a savings account. I am better off placing my money in a savings account and not having medical aid at all because then I get the full benefit of ALL of my money</p> <p> </p> <p>Please investigate this and provide feedback. Perhaps there has been a mistake. </p>
Dear Cam084
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Cam084
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Cam084
We have been in touch with you to answer your comments.
Regards
Bradley
Dear Cam084
We have been in touch with you to answer your comments.
Regards
Bradley
I am still in the dark about what needs to be done in order to activate the oncology benefit. My oncological situation was declared upfront when I joined the scheme but the benefit was not processed. This is shocking admin on your part. Phoning the call centre is useless because nobody seems to know what really needs to be done and there are so many different contact details that it is unclear who actually deals with this issue.
I am still in the dark about what needs to be done in order to activate the oncology benefit. My oncological situation was declared upfront when I joined the scheme but the benefit was not processed. This is shocking admin on your part. Phoning the call centre is useless because nobody seems to know what really needs to be done and there are so many different contact details that it is unclear who actually deals with this issue.
Dear Cam084
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear Cam084
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear Cam084
We have been in touch with you to answer your comments.
Regards
Preeti Jagjiwan
Dear Cam084
We have been in touch with you to answer your comments.
Regards
Preeti Jagjiwan
Although Discovery has been in touch with me and I have managed to have the oncology benefit activated, I am still unhappy. My unhappiness relates to the fact that the oncology benefit was only backdated 3 months. The costs incurred in respect of oncology follow up in April were thus not covered. I had done all in my power to ensure that the documentation reached Discovery on time but there was a delay at the doctor's office which resulted in the current situation. In addition, I was phoned by a discovery agent in late November. The agent explained the situation to me and I stated that I was still not happy. Also, she stated that she had referred this matter to the risk department as they may have been able to cover the costs out of PMB. I was promised feedback the following week, but this never materialised. To top it all my oncology related information was declared upfront on joining the scheme. You are charging me over R20000 a year for medical aid but I am getting just R5000 worth of benefit? The lack of feedback in this regard is characteristic of this company and I am totally disgusted. Also, where are my monthly statements?
Although Discovery has been in touch with me and I have managed to have the oncology benefit activated, I am still unhappy. My unhappiness relates to the fact that the oncology benefit was only backdated 3 months. The costs incurred in respect of oncology follow up in April were thus not covered. I had done all in my power to ensure that the documentation reached Discovery on time but there was a delay at the doctor's office which resulted in the current situation. In addition, I was phoned by a discovery agent in late November. The agent explained the situation to me and I stated that I was still not happy. Also, she stated that she had referred this matter to the risk department as they may have been able to cover the costs out of PMB. I was promised feedback the following week, but this never materialised. To top it all my oncology related information was declared upfront on joining the scheme. You are charging me over R20000 a year for medical aid but I am getting just R5000 worth of benefit? The lack of feedback in this regard is characteristic of this company and I am totally disgusted. Also, where are my monthly statements?
Dear Cam084
We have been in touch with you to answer your comments.
Regards
Heelan
Dear Cam084
We have been in touch with you to answer your comments.
Regards
Heelan
Thank you for assisting me.
Thank you for assisting me.