What am I paying for?

I regret the day I decided to join Discovery Keycare Plus.

My 3 year old son got hurt in school, we didn't notice until his knee was swollen, we took him to the hospital (which was such a long process between because of the clerk at Crompton and Discovery). They (the hospital) diagnosed my son with chronic arthritis which is sooooooo untrue, we then took him to a pediatrician who confirmed that he does not have chronic arthritis and he will need to be admitted because the swelling could have an infection. After endless phone calls Discovery denied authorization for my son to be hospitalized.

I do not know whether it was the hospital, the doctor or discovery who was at fault but I am disappointed that my 3 year old is in pain( which i manage with OTC medication) and i have medical aid that cannot assist me when I need it the most.