What a waste of my time.

HasI called your call centre to have our membership reactivated,my spouse called and was promised forms but till date nothing received.So I called today to get threactivated,my call was answered and before I could even greet was my call routed back to the main menu on the IVR.Now I am from a call centre backround I know that that type of behaviour needs to be dealt with.Now I want the person rude actions dealt with but I still want the benefit reinstated for December.After that are we moving our medical aid.