What a shocking service

What a shocking service. We submitted a claim on the 17th of Feb 2018, I called to follow up on the 19th only to be told that my claim is not there. After a few words with the manager, it came out that the claim was 'lost' in one of their processing channels. On the 20th the manager called me back to say that the claim was found and that it has since been loaded, further that my money will be refunded Thursday (22nd) or Friday (23rd). I call this morning for follow up, only to be told by a customer care agent that the money will only be in my account sometime next week! We have never had this problem before, we have always received the refund within 3 day. Now Discovery is making us suffer for their mistake. Heaven forbid their fees are not paid on time, no one cares as for the reasons! The customer care agents are useless, they cannot tell you anything more then you can get from Discovery app or website profile.