What a rude experience from Samkelisiwe

I called Discovery lodge a query on 6 May 2026 and my call was attended by Samkelisiwe .After explaining my query , she asked me to stay on the line. She said she is walking to her manager to get the query resolved and promised to be brief whilst I wait. That was tbe last time I heard from her as she put me on silent hold for more than 30 minutes and the call was eventually disconnected from her side. This is so unprofessional of her to leave a client on the line, without checking me if I'm still comfortable holding. I would like this to be investigated properly and necessary corrective action be taken.She does not deserve to be part of your team. She has no regards for customer service. The question is how many more clients has she done the same thing.