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Angelique D

1 reviews | Active since Apr 2013

02 Apr 2020, 15:25

What a *******, a member for 13 months and now a 12 months waiting period

I am literally over Discovery Health. I have actually been with them for many years and left once r twice due to job changes and medical aid offered by the company but I rejoined in Jan 2019 and have full solid cover. we removed my partner in Feb and paid for the full month even though he was notified he could not use the facility. he was supposed to join the school he is at Medical aid but is still on probation and now with schools close we decided to rather add him back.

so he has been a member for 13 full months, had just less than a month gap and with the re-join discovery have said he has to have a 12 months waiting period for blood pressure that he has had under control for years and Discovery even approved his pills as chronic in Jan 2020. This is double standards.

I am now told if I back date it to no cancellation and pay 2 months fee there will be no waiting period. I honestly wish we had a better government medical system so we did not have to pay our asses off on medical aid that never want to pay for anything.

I will be getting alternative cover for my entire family as Discovery have tried to rip me off for the last time now.

0
Replies (3)
Discovery Health
Discovery Health's reply03 Apr 2020, 09:34
Official
Dear Angelique D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply03 Apr 2020, 13:10
Official
Dear Angelique D
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team
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Angelique D's update03 Apr 2020, 13:34
Reviewer Update
Thank you Kammy, I have sent additional documents as requested. let's see if this can be resolved