RB
Raymond B

1 reviews | Active since Apr 2011

16 Feb 2015, 11:01

What a pleasure, unlike Discovery Insure

I am going into surgery to get my wisdom teeth removed, I phoned in to get an authorization number, I was told I have to pay a co-payment, the costs and cover was explained to me, etc and then I was given an auth number. Simple.<br> <br> Only to find out the day before my surgery that the doctor had an emergency, so I phoned again to change it and YET AGAIN, I was helped efficiently and everything was sorted in under 5 minutes.<br> <br> You guys know how to treat customers, unlike Discovery Insure. I am heading over to complaint about them now.<br> <br> Thank you!!

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Replies (1)
Discovery Health
Discovery Health's reply16 Feb 2015, 12:06
Official
Hello Ray1991,

Thank you for taking the time to post this wonderful compliment.

We are really pleased to hear that the service you received was so efficient especially in your time of need. This is most definitely the kind of service we aim to deliver. We're so sorry about the service you received from the Insure team, we've passed this onto them so that your concerns can be address.

Kind regards
Rishana