What a horrible first impression!

<p>I have been liaising with Discovery since the 19th of September and my query has still not been resolved. Our membership have only been activated from the 1st of October and we are already having a bad experience. The initial sales consultant provided us with false information with regards to my husband's chronic medication. When I submitted our application form on the 19th of September I was told that Discovery will in fact not cover his medication (after we decided to change our medical aid based on the fact that the consultant confirmed that it will be covered). I immediately phoned the customer care line to voice my complaint. Since then, I've had to explain the situation to about 8 different consultants and it has still not been resolved!! I spoke to a lady, Siphe, who listened to the call and phoned me back to tell me that I was correct and that they did provide me with incorrect information during the sales call. She promised that Management would get back to me - I am still waiting!! Yesterday I phoned the call centre again and spoke to Divashni who promised to phone me this morning. Once again, I am still waiting! I am sooo fed up with Discovery and their empty promises by now that I am seriously wondering whether changing my medical aid was such a good move...</p> <p> </p> <p>Do yourself a favour and stay away from them!!!!!!!</p>