WHAT A CIRCUS

Today i wasted almost 1hr and 40min listening to awful music waiting for some one at Discovery Vitality and Health to answer my call. <br> <br> In point form this is my complaint.<br> <br> On the 10th December i receive a sms from Discovery notifying me that my second member benefit has been cancelled due to non payment.<br> <br> I call and am informed by the agent at Discovery Vitality that she can see no record of payment on my profile since Sept 15 to current and i must provide proof of payment and that it will take up to 5 days to sort it out. She then puts me through to Discovery health who in turn apologize profusely for the fault on there side, as he can see all payments and that there is no problem<br> <br> He in turn talks to the Discovery vitality agent, notifies him payments are all good and then puts me through to him. This gent then goes right back to chapter 1 and here i am almost 1hr 40 min into the call and it has still not been resolved<br> <br> MY ACCOUNT FOR THE SECOND MEMBER BENEFIT HAS BEEN PAID - SORT THIS OUT BY CALLING ME ON *** AND ALSO CALLING THE MANAGER AT VIRGIN ACTIVE IN GEORGE EXPLAINING THAT YOU MESSED UP AND THAT CAROLINE KIELY MUST BE GIVEN ACCESS TO THE GYM