1 reviews | Active since Dec 2019
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
I have been a Loyal Customer For Many Years. The two time that I needed hospitalization . I can Honestly say that they saved my life!
Off recent, the scheme is adopting a very NON CUSTOMER CENTRIC FOCUS! I say this due to my latest interaction with the contact center. I spent the better part on Tuesday Last week on the phone, trying to get assistance. IT WAS IMPOSSIBLE TO GET TO SPEAK TO ANYONE. The Phone rang on END, after hearing how important my call is and how they will soon transfer me BLAH BLAH BLAH BS. The Call cuts,
NOW THIS IS THE INTERSETING PART, I CALLED IN AS A NEW CUSTOMER TO BUY GAP COVER, IMMEDIATLEY, 60 SECONDS, THERE WAS SOMEONE READY TO TAKE MY MONEY.
This morning same thing. No Customer Services. Called the New Sales Line, BAM, answered but cannot assist me!
I am presently Looking to Move to another service provider.
Happy 2024.
Your Generic Response is nothing short of an ********. I have been on the Phone once again since my Hello Peter complaint and I am still holding. So what you are going to investigate, is beyond Comprehension. You are quick to debit our monthly fees but cannot provide us with a Proper Service. If you are Inundated with Calls, as you continuously sign on more customers, Will it not be a good Idea to recruit more staff to assist new customers. I called your sales line again now, within a Minute they were ready to Sell me the BS !!!!! My next email is to the Health Council, They need to Investigate this *****ulent Behaviour, You cannot charge for a service that is non-existent. We need to EXPOSE this SHAM !!!
Your Generic Response is nothing short of an ********. I have been on the Phone once again since my Hello Peter complaint and I am still holding. So what you are going to investigate, is beyond Comprehension. You are quick to debit our monthly fees but cannot provide us with a Proper Service. If you are Inundated with Calls, as you continuously sign on more customers, Will it not be a good Idea to recruit more staff to assist new customers. I called your sales line again now, within a Minute they were ready to Sell me the BS !!!!! My next email is to the Health Council, They need to Investigate this *****ulent Behaviour, You cannot charge for a service that is non-existent. We need to EXPOSE this SHAM !!!