WELLTH Fund activation no feedback

I really don't know what to do anymore to get Discovery's assistance. Myself, and both dependents younger than 2 have completed our health checks-as it also shows on my claims. Yet, on the wellth fund record it shows my husband still needs to do his, so the fund is locked. Everytime I call Discovery, my call is dropped. I have made several web queries as well, and promised feedback, to no avail. As a member paying enormous fees every month, I expect better service than this. WRefNo#***#- -MailRef#***#-Website query ***)