AR
Andre R
1 reviews | Active since Apr 2014
20 Jul 2015, 12:00
Website OTP not working & call center unhelpful
I am unable to access the discovery website because the OTP never arrives on my cell phone.<br> The call centre verified my cell number, advised me to re-boot my mobile and declare they cannot help me further if no sms is received.<br> <br> It was unclear why they could not change to email based OTP for my account @ [URL Removed]
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Replies (1)
Discovery Health's replyOfficial
20 Jul 2015, 13:04Hello arainsford,
Thank you for your comment.
We are sorry to hear of your frustration and have escalated the matter to the Website Team. A representative will be in contact with you to assist you in this regard.
Kind regards
Danita
Thank you for your comment.
We are sorry to hear of your frustration and have escalated the matter to the Website Team. A representative will be in contact with you to assist you in this regard.
Kind regards
Danita
Discovery Health's reply20 Jul 2015, 13:04
Official
Hello arainsford,
Thank you for your comment.
We are sorry to hear of your frustration and have escalated the matter to the Website Team. A representative will be in contact with you to assist you in this regard.
Kind regards
Danita
Thank you for your comment.
We are sorry to hear of your frustration and have escalated the matter to the Website Team. A representative will be in contact with you to assist you in this regard.
Kind regards
Danita