Web site functionality inoperative & waiting for plan downgrade form

When can I expect some action here? I'm trying a follow up on my unresolved query and am getting this again: : Something went wrong while sending your query. Please try again later.

Text of today's attempted submissions is: ***. Ref my submissions via this channel on Monday 2 June Friday 5th re medical plan downgrade form awaited.- your reference ***. I'm still waiting for the form that was supposed to be sent via email - twice now. PLEASE EXPEDITE!!!!!

Meantime please provide an appropriate email address to which I can send my record of the submissions and, hopefully get the awaited downgrade form without any further delay

Update at 1600: Online submission now successful but, please, via whichever area on your side, can I get downgrade form pronto, please?!?! And via whichever medium via which you can comm with me given that it seems that your outward email processing seems to be slow

Yet again today at 1250: Something went wrong while sending your query. Please try again later.

In absence of capability to post in the online query facility (yet again) in your web site, here is the text of what I am trying to submit. Will someone pick this up and redirect as appropriate? Thank you in anticipation

I have received an email from your *** ema (not helpful at all) today. Same has references "-WRefNo#***#- -MailRef#***#-". It contains a letter which is meaningless to me. it's signed by Sindisiwe Luthuli. It may relate to a disputed claims case already on record but without quotation of relevant case reference(s), I am not going to react. to the received mail. The received mail also states that I "can access your communication in the secure inbox available through www.discovery.co.za and the Discovery Health app." but all that is in the secure inbox is the letter that Sindisiwe included in his/her email. Please provide details of the underlying case to enable a response and/or action plus, to enable a (likely) response, an ema to which it should be mailed. I mention that possible underlying references: *** & *** & ***. Thank you

Getting back to the original purpose of this review, I received a call yesterday re the awaited plan downgrade form. Caller name not recorded as I was out in the street at the time collecting my wheelie bin. Call came in from ***3 - which may be your switchboard # and thus not helpful I guess - and the caller offered to send the form to me as we spoke. did not arrive immediately and so caller offered to call me at 1430 to check if it had arrived. Did not occur and as of now, form still not received. This is now the third failure to deliver and where the three senders were all in different areas and senders two and three offered to send as their assistance to resolve the first non-receipt. Where is the break down within your organisation? Are you sending to the correct ema ***? Have the emails hung up in your mail system? Has any of the three checked why their mail has not delivered? Given the ongoing failure, can you provide a URL for a page in your web site where I can download the form? And....PLEASE EXPEDITE SUCCESSFUL DELIVERY?RESOLUTION

Still haven't received form for medical plan downgrade. Refer above history. Form has suposedly been emaiLed to me three...REPEAT THREE ... times already - BY DIFFERENT PERSONS ON YOUR SIDE ...AND STILL HAS NOT ARRIVED IN MY MAILBOX AT ***. WHAT IS THE PROBLEM ON YOUR SIDE AND WHY NO REPONSE IN THIS SPACE TO ANY OF MY REPLIES SINCE THAT OF 9 JUNE.PLEASE GET A MOVE ON AND GERT IT TO ME. I MUST FINALISE BEFORE MONTH END