Weak call centre service

Good day I would like to say how unhappy I am about the Discovery Keycare call centre, to bad I did not take the names of the people I spoke to, If I enquire a plan and need to buy one, I expect someone to run me through the plan, the two people I spoke to was not interested in helping me and that is very disappointing. I have been with Discovery myself for many years and wanted to take a plan for my fiance, but no one is willing to go through the plans with me. It is very annoying that people are only at work now for a salary and not customer satisfaction, these sale people are weak and will not be able to sell anything.