We pay for their repeated Mistakes

I have been trying to get discovery to do a special payment for me for a couple months and had numerous conversations with them. They kept getting the request wrong and finally they paid the money into an old bank account. This would not have happened if their process called for a \check\" before they paid. Which all institutions do.<br> When I called and advised them they said it will be sorted out but did not. I called again and this time was advised I must pay a fee to get my own money back and the best part is there is no guarantee I get the money!<br> I eventually decided to do this myself and asked for proof that they paid the money to Standard Bank. I was specific of my requirement and they sent me the wrong details. I called back, asked to speak to a supervisor, again explained my requirements. Mandy apologised and said she will send me the proof and details of who I should deal with at standard bank but again the wrong details were sent.<br> <br> This is really disappointing service, how do I trust you guys with my health!!"