LH
Lizanne H

1 reviews | Active since Oct 2012

30 Jul 2021, 15:56

We only pay to remove some of your cancer! You have too much? Too bad!

Thanks Discovery, for never letting me down. You never fail to disappoint! I have Cancer and every time I have to go for a procedure, I have to spend what little energy I have left trying to kiss your **** to pay the bills! This last one has been dragging on since May - some twit on your side decided to only pay for a percentage of the cancer to be removed. So what should the doctor do, leave the rest behind until another day when you do decide to pay?? After hours and hours on the phone with a customer service agent, it was established that you have no such rule and that the reason for rejection was ridiculous. Sorry ma'am, we will sort it out. End of call and NO FURTHER ACTION TAKEN. You keep re-rejecting it for the same insane reason! How many calls and emails and frustration does one have to go through to get this sorted out??? Really? Customer care????? Right now I will rather die from cancer than have to endure one more painful phone call with Discovery Health!!!!!!!!!!!!!

0
Replies (3)
Discovery Health
Discovery Health's reply02 Aug 2021, 09:37
Official
Dear Lizanne H
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
LH
Lizanne H's update05 Aug 2021, 15:43
Reviewer Update
You had so much to say yesterday, well I am still waiting, no email or further communication from you. You said you would send me an email with your contact details, and I have nothing from you!
Discovery Health
Discovery Health's reply25 Aug 2021, 11:46
Official
Dear Lizanne H
 
We will contact you to discuss.
 
Regards 
Discovery Health Servicing Team