'we only make members new prosthetic legs when WE feel like it. The pain a member experiences, because of our incompetence/breach of contract, means **** all to us!' Direct quote from a Discovery telesales assistant

The PMB department at Discovery are refusing to make me a new leg! My prosthetist has filled in 3 different questionnaires. After filling in the same information 3 times , Discovery have still not actioned anything and keep sending him the same questions....