We need help

We need your help please. I tried calling but your Call Centre line in Sputh Africa seems inundated with calls. We cannot keep queing due to costly data constraints. We live in Namibia and am busy dealing with two issues. One a claim for YAG.laser which I lhad on my left eye last week. This is being sorted because you require an official Invoice from the dr instead of an estmate. The second is that on my husband's Discovery app a message appeared that we owe R2001 since 2023 for dr Keet. My husband CD Gerber who is the main member *** wants a detailed breakdown and reason what this amount is for. He confirms he never received any communication whatsoever in this regard. This is unacceptable. He has tried to query this matter today on your email system as to speedilly resolve. Please can someone provide a detaled breakdown to him on the email you have for him on your system what this is for. Thirdly. When I go onto your Discovery app the card on my app is incomplete. Please can an agent contact him so as to update this to what it should be. My name should be next to dependants inclusive of my DOB next to Date of Birth. Both are currently blank. Other than this we want to compliment you on the helofil support you have always provided since we emigrated ti Namibia.