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mC
michael C

1 reviews | Active since Jan 2017

04 Feb 2019, 10:43

'We increase our rates by as much as we want, when we want...you're just the ****ing customer....we'll send someone to ****** you in your sleep before we answer any of your questions, you stupid white ****!'

Unbelievably poor service from discovery! I was in the middle of a call complaining about their ridiculous premium increases, when the telesales person hung up on me! All I asked for was someone to call me back to explain the increases....now looking for a new medical Aid! My title is a quote from the telesales consultant...

0
Replies (3)
mC
michael C's update04 Feb 2019, 10:57
Reviewer Update
Called discovery back. Asked to speak to someone senior and loyiso bobula put me on hold for 5 minutes before putting me through!
mC
michael C's update04 Feb 2019, 11:00
Reviewer Update
Loyiso Bobula put me on hold for 5 minutes waiting for her supervisor Lisa...but they then hung up the phone!!!
Discovery Health
Discovery Health's reply04 Feb 2019, 12:21
Official
Dear  mdcohen 

We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team