We hate all our customers. Our managers encourage us to verbally abuse all customers...it winds the customers up and makes our job more fun :-)

I sent a claim to discovery asking them to pay me because I had already paid the doctor. Of course they paid the doctor! The incompetence of Discovery never ceases to amaze. Idiots! How do you get this company to do their job? I spoke to Anika who was less than helpful and when I asked her to transfer me to a manager....I've already been waitng more than 10 minutes.......then I spoke to Ugeshini Naidoo, client relationship manager....she agreed that my email clearly stated that Discovery should pay me! I demanded to speak to her boss...she said she had escalated my claim....calling Discovery staff pathetic, is an insult to pathetic people.....