NZ
Nads Z

1 reviews | Active since Feb 2016

27 Mar 2020, 08:27

We don’t care about you during Covid-19

Discovery refused to pay for my monthly chronic meds two weeks in advance, opting to use normal rules in an abnormal time. As a chronic asthma patient I am the high risk group, but they would rather I go stand in a queue during lockdown and expose myself than change the rules slightly! Rather save a bit of money now...and perhaps pay a whole lot later right? Risk my life would you? For the sake of the rules? Or wait, perhaps you are worried that I might overdose on Venteze? I always had the world of respect for Discovery, but not today!

0
Replies (3)
Discovery Health
Discovery Health's reply27 Mar 2020, 08:53
Official
Dear Nadia N 
   
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply27 Mar 2020, 13:30
Official
Dear Nadia N 
 
We have been in touch with you to answer your comments. 
 
Regards
Discovery Health Servicing Team 
NZ
Nads Z's update27 Mar 2020, 13:51
Reviewer Update
In summary: I should have used MedExpress. It’s also my fault that I don’t know about MedExpress because it’s on their website and communicated in their annual benefits letter. Jaaaaa.