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Garth H

1 reviews | Active since May 2023

03 Jul 2024, 13:42

WE APOLOGISE FOR THE DELAY...........................................................

CANNOT GET HOLD OF A LIVE AGENT!!!!!!!!!!!!!!!!!!

0
Replies (7)
GH
Garth H's update03 Jul 2024, 13:46
Reviewer Update
so finally get through to an agent & get sent back to the start of the menu!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GH
Garth H's update03 Jul 2024, 13:59
Reviewer Update
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Discovery Health
Discovery Health's reply04 Jul 2024, 07:40
Official
Dear Garth D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Jul 2024, 08:22
Official
Dear Garth D

We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
GH
Garth H's update04 Jul 2024, 10:08
Reviewer Update
Yes, I was contacted yesterday, query still needs to be resolved? I am however perplexed that Discovery no longer provide email as a communication channel to engage with their members. Hove you not heard of an Omni-Channel strategy?? Don't service those members!!
Discovery Health
Discovery Health's reply12 Jul 2024, 13:16
Official
Dear Garth D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Jul 2024, 14:20
Official
Dear Garth D

We’ve been in touch with you to answer your comments.
 Regards Discovery Health Servicing Team