Wasted an hour on the line and still not sorted

<p>Called Discovery and spoke to Jacqueline Naidoo she was unable to establish the reason for my call, it is really soo frustrating I asked to speak to her team leader after holding on the line for 20 mins she tells me her team leader by the name of Geene Yenketswamy does not want to take my call and I should all chronic. Without establishing the reason for me wanting to speak to her. Jacquelene Naidoo had the wrong end of the stick and did not give me a chance to explain instead assumed what my grievance was and explained a different matter to Geene Yenketswamy. Nevertheless it does not justify Geene Yenketswamy not wanting to take my call I am really appalled at the past hour wasted and the manner in which I was treated from Discovery Health.</p>