waste of members resources

my mum had a procedure done on the 15/03/18 with a obygy all was approved yet . when discharged she was told to go to the doctors room were the nurse removed the stapels barely 10minutes no doctor face to face consult. they mad a follow up appointment on for the 12/04/2018 for the doctor to examine her. the doctors room informed us that the appointment is with in the 30 period and that all shall be covered. and when i called the call centre i was advised the same no the dr sjl fourie claimed for the above service date that the claim was rejected. discovery applies unrealistic protocols that leave the member to solve denying payment for minor claims seems as if they need money for that big flagship building.

help help and sort out the mess correctly dont lambast me with stories.