AS
Ankia S

1 reviews | Active since Mar 2019

17 Sept 2025, 15:40

Warning: Be Aware of Post-Cancellation Charges

I wish to warn prospective members of the billing practices at Discovery Health. Despite paying a high monthly premium, my account was billed for a significant amount upon cancellation. This charge was for funds that had previously been allocated from my so-called "savings" and used for medical expenses.

This clawback of funds is not transparent and places an unexpected financial burden on the member after their policy has been terminated. This practice, combined with the disproportionately high premiums, makes it difficult to recommend this medical aid

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Replies (2)
Discovery Health
Discovery Health's reply18 Sept 2025, 07:01
Official
Dear Ankia S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply19 Sept 2025, 11:59
Official
Dear Ankia S

Please check your email for feedback from us.

Regards
Discovery Health Servicing Team