1 reviews | Active since Feb 2017

02 Feb 2017, 15:17

Wake up!!!!

<p>I have a claim that I need to be reimbursed for, however, with every submission there seems to be outstanding information required. However, NO ONE calles me to tell me. i need to follow up and then I get told what is missing.....after resubmitting I call back to follow up to find there is more information missing.</p> <p> </p> <p>So kindly, call me to tell me what you need from me....and do it at one go. Giving me fragmented requirements makes me believe that you are stalling to pay me.</p> <p> </p> <p>My installments are debited very efficiently but my queries are painstaking. </p> <p> </p> <p>I demand value for money.....your service is shameful. Discovery, I was your biggest fan! Please get it together!!!!</p>

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Replies (2)
Discovery Health
Discovery Health's reply02 Feb 2017, 16:23
Official

Dear fatima-collins

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Feb 2017, 15:51
Official

Dear fatima-collins

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team