kK
kotsih K

1 reviews | Active since Dec 2011

06 Nov 2017, 15:21

Waiting periods on Addition of dependent

I have been with Discovery since 2008 and the service I received from them is appalling to say the least. I requested to add a dependent onto my existing, long-standing medical aid plan , was totally honest in filling out the application only to discover that I have actually disadvantaged myself. Discovery imposed a general waiting period and conditions specific waiting periods as well as anything resulting from the conditions, which basically means no cover at all for 12 months. Having been a loyal and staunch member of Discovery for almost 10 years, I had imagined that Discovery would give this a thought. I am totally disappointed and disgusted at the lack of compassion from Discovery and have decided to move my business elsewhere.

0
Replies (3)
Discovery Health
Discovery Health's reply06 Nov 2017, 15:29
Official

Dear maboitshegoh

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Nov 2017, 12:47
Official

Dear maboitshegoh

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

kK
kotsih K's update15 Nov 2017, 09:47
Reviewer Update
I still have not received the phone call as promised on 8 November 2017.