Waiting period unjustified

My husband was a member of the Discovery Coastal Plan through his company until 31 December2024 . When I contacted Discovery in January to enquire about joining the Discovery Medical Aid we were told we are not able to as we are active members. We contacted his company and they had his Medical aid cancelled on the system with Discovery which only took effect MId January 2025.I have called Discovery a few times during the month of January to check in if this was all cleared and thought i will wait until month end. I contacted Discovery later in February because I had almost forgotten about it until I required Chronic meds. When i spoke with the Broker on 19 February to load us onto the Medical aid i was shocked that we had a waiting period, I even asked if we could have the sameMEDICAL AID NO but was told no we had a break and have to re-join since I opted to switch as the principal member and wanted to move to a new plan which was not the correct information. After discussing this with a few people in my company and other Medical Aids I have learnt that we should have been added as continuous members now in a private capacity with irrespective the different plan and not as new members dating the membership from the 1st Jan 2025 which is when we wanted to join initially hence the previous enquiries to join. I find all of this extremely unjust as we have now been imposed with a 3 month waiting period. I am hereby requesting consideration to be added as a continuous members without a waiting Why has the Broker not disclosed this relevant piece of information.

I am currently sitting with my daughter who had an accident 2 weeks ago needed a scan done for which I paid out of pocket. She now requires surgery but we have a waiting period because someone withheld the correct information from us. Please advise how this can be resolved as this was not a fair opportunity towards us who have been members of Discovery until 31.12.2024