WAITING PERIOD AFTER OVER 20 YEARS OF COVER

My parents have been on LA Health (Keycare Plan) underwritten by Discovery Health since 2012. Previous to this they were on Keyhealth for over 18 years.

My mother resigned from work on the 30th June 2022, she contacted Discovery direct before the 30th June 2022. She made sure of this as she did not want a "break" in medical cover. Discovery have now said they will have a "3 Month waiting period". This is UNACCEPTABLE. There has been no break in medical aid, no break in payment and NO CHANGE IN PLANS. The cover is the exact same. The only difference is that my mother paid her work for the cover and now she will be paying Discovery directly. There is no reasonable explanation that this waiting period needs to apply.

There is no need to have a waiting period because my mother has retired. It seems that Discovery is trying to take advantage of my elderly parents even though they have been loyal clients for over 20 years.

Please can someone contact me so that this can be rectified and this poor review can be corrected and turned around.

I hope that this matter is met with some urgency as right now my parents have no cover which is unjustified.