MJ
Melody J
1 reviews | Active since Aug 2014
15 Jul 2020, 10:03
Waiting over 10 days for claim - no processing or communication
Submitted a claim (Reference number: ***) on 8th of July already. Received an auto response that my claim will be processed within 2-3 working days. Today is the 15th July. My claim doesn't even show on the APP or when I login to Discovery portal. ZERO further communication received, after following up via Complaints on their website. What is happening to discovery's service?? Very tempted to move.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Health's replyOfficial
15 Jul 2020, 10:38Dear Melody
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply15 Jul 2020, 10:38
Official
Dear Melody
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
16 Jul 2020, 14:07Dear Melody
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply16 Jul 2020, 14:07
Official
Dear Melody
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team