Waiting more than 2 weeks for a claim payout

<p>Im not sure who else to contact, client services has been dealing with my query for the last 2 weeks or longer, where by I purchased a Sleep Apnoea device for my prem daughter after discovery advised me that it would not be covered until my daughter was loaded succesffuly on my medical aid, The importance of this device means the difference between life or death for my daughter, after Paeditrition sent motivation to Discovery I was told "we understand your situation, but Discovery does not look at this device as important" was not going to sit with me, i then bought the device cash, and claimed back once she was loaded onto my plan. This claim has now been pending for the last 2 weeks, with a new story again and again, to mention a few reference numbers: ********** 090, ********** 592, ********** 266, ********** 537, ********** 036 and the list goes on.... all this for 1 lowsy claim, Each time a consultant says they will escalate it, and 2-3 working days stays the story. I have never come across this type of service, and frankly Discovery has made my wifes pregnancy a complete Stressed event, we had to pay in each time for the entire preganacy, and we did not moan, now this is treated as a joke.... I have lodged a formal complaint with my HR dept, and busy with a petition to have Discovery changed as prefered supplier, as this is not the first time people are complaining. I mean, my daughter has been treated by the supplier and recieved medication from pharmacy while in hospital. I will not rest until each member is removed from Discovery within my company....this is the worst service ever</p>