1 reviews | Active since Jan 2017

28 Jan 2017, 08:40

Waiting in Vain

<p>It seems Discovery has no concerns with good customer service.</p> <p> </p> <p>I logged a complaint on their own website with no contact. I got automated responses on hellopeter, seriously are we that insignificant.</p> <p>I did get a call to resolve my ongoing query but no further information or refund has been done. </p> <p>Leonard a manager in a call centre promised to follow up 6 days ago. </p> <p>Sinethembe who is apparently customer service resolutions has disappeared. </p> <p> </p> <p>Thank you for treating the common people with failing health in this way. </p> <p>Discovery you most certainly have ruined your reputation in good service.</p> <p> </p> <p>I am baffled why I am the choosen victim or do you just prefer to trample the weaker ones whose fight is almost up. Nice one!!! Kick a dog when it's down.</p> <p> </p> <p>When you figure out how you can help me, it will probably be too late!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>I get automated responses on hello peter!</p>

0
Replies (2)
Discovery Health
Discovery Health's reply30 Jan 2017, 10:02
Official

Dear shantal-nadine-mungal

We’re sorry to hear you’re dissatisfied.

Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply31 Jan 2017, 17:08
Official

Dear shantal-nadine-mungal

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team